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RETURNS & EXCHANGES

If you are dissatisfied for any reason with an item purchased on designer-rug.com, we are happy to process a return. The only exceptions to this return policy are wallpaper orders and special orders. Due variations in dye lots, we are unable to accept wallpaper returns. Special Orders are defined as orders that are made directly through a customer service representative and the receipt for which clearly state returns are not allowed.

All returns & exchanges must be post-marked within 30-days of the initial delivery date without exception.  If any item arrives damaged or is defective, customers must notify our customer service representatives within 5 business days of original delivery date without exception.

RETURN PROCEDURES: Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.

DAMAGED OR DEFECTIVE ITEMS: If any item arrives damaged or defective, customers must notify our customer service representatives within 5 business days of original delivery date without exception.

EXCHANGES:  If you wish to make an exchange for another item of equal or greater value on BurkeDecor.com or one of our other websites, we will waive all return fees. Please contact us in advance for an Exchange Authorization. Please note anything of greater value, we can send you a custom checkout link for the difference.

RETURNING ORDERS OVER $50: Customers must obtain a Return Authorization from customer service. No charges will be assessed for orders that arrive damaged or defective. 

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

A 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to designer-rug.com or one of our affiliates.  For returns of rugs, lighting, furniture and planters the cost of the initial shipment plus a 5% return fee will be deducted from the return credit. Customers who wish to cancel orders that have have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable re-stocking and return fees. 

RETURNING ORDERS UNDER $50: Orders that initially paid a $6 flat rate on shipping will be credited their order subtotal, calculated prior to the $6 flat rate shipping charge.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

RETURNING ORDERS FROM OUTSIDE THE 48 US CONTIGUOUS STATES: International orders and orders shipped to Hawaii or Alaska will be credited, less the initial cost of the shipment. Before making a return, you must contact us for specific return instructions.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

EXCHANGES:  If you wish to make an exchange for another item of equal or greater value on BurkeDecor.com or one of our other websites, we will waive all return fees. Please contact us in advance for an Exchange Authorization. Please note anything of greater value, we can send you a custom checkout link for the difference.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

ALL RETURNS & ORDER CANCELLATIONS: 
Items must be post-marked within 30 days of the initial delivery date. Items must be unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. Once we receive and inspect the item, refunds will be issued. If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 1-2 weeks for a credit to post to your method of payment. Depending on your bank card issuer, posting times may vary. 

Please contact customer service for more information on returning an item and to receive a Return Authorization.

 

 

 

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